Pan-India Service & Dispatch Platform for a Cooling Appliances Brand
Complaint booking, technician dispatch, spare tracking and AMC management for a nationwide service network — from call centre to doorstep.
A national cooling-appliances brand needed one system to run its entire after-sales operation: complaints coming in from calls and dealers, service centres spread across states, technicians in the field, and HQ wanting live MIS.
What we built
A central dispatch platform with complaint registration, auto-assignment to service centres by pincode, a technician Android app with OTP-verified closures and photo proof, spare-part request and consumption tracking, and warranty/AMC management. Brand HQ gets live dashboards for TAT, pendency and centre performance.
Impact
Complaint TAT visibility went from weekly Excel reports to a live dashboard, and closure disputes dropped sharply with OTP + photo verification.
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